Aura support
Contact Aura support and include the details we need to help
Aura support
The fastest way to get help is the chat bubble in the bottom right of any Aura page. You can also email support@aura-app.ai.
Our target first response time is within 24 hours.
What to include
Tell us:
- Your Aura organization name
- What you were trying to do
- What happened instead
- The time the problem happened, including your time zone
- The name of the integration, booking link, or call involved
Screenshots are helpful, but remove lead details if they are not needed to explain the problem.
Never send passwords, OAuth codes, access tokens, refresh tokens, API keys, or card details. Aura support will not ask you for them.
Integration early access
To request early access to HubSpot or GoHighLevel, email support with the integration name and your Aura organization name. We will confirm whether a place is available before you connect.
Early-access integrations use the same connection, mapping, sync controls, and disconnect flow planned for public release. Existing CRM records remain in place when you disconnect.
Privacy and account requests
For privacy, data export, or deletion requests, email support@aura-app.ai from the address associated with your Aura account.