Availability

Availability settings determine when prospects can book time with you. Aura combines your configured hours with your calendar to show only truly available slots.

How Availability Works

Aura calculates available slots using this formula:

Available Slots = Weekly Hours
                − Calendar Events (busy)
                − Buffer Time
                − Advance Notice
                − Already Booked Slots

Example

If you set availability as Monday 9am-5pm:

• You have a meeting 10-11am → That slot is blocked
• 15-minute buffer after meetings → 11-11:15am is blocked
• 1-hour advance notice → Slots in the next hour are blocked
• Someone books 2-2:30pm → That slot is now taken

Result: Prospects see 9-10am, 11:15am-2pm, 2:30-5pm (minus advance notice).

Configuring Weekly Hours

Setting Available Hours

1. Open your booking link settings
2. Navigate to the Availability tab
3. For each day, set your available hours

Per-Day Configuration

Multiple Time Blocks

You can set multiple availability windows per day:

Monday:
  09:00 - 12:00  (Morning block)
  13:00 - 17:00  (Afternoon block)

This automatically blocks 12-1pm for lunch.

Copy Schedule

Quickly apply the same hours to multiple days:

1. Configure one day
2. Click Copy to other days
3. Select which days to update

Buffer Time

Buffers create gaps between meetings for preparation, notes, or breaks.

Buffer Types

Setting Buffers

1. In booking link settings, find Buffer Time
2. Set minutes for before and/or after
3. Save changes

Buffer Examples

15-minute buffer after:

• Meeting ends at 2:00pm
• Next available slot is 2:15pm

15-minute buffer before and after:

• Meeting at 2:00pm
• 1:45-2:00pm is blocked (buffer before)
• 2:30-2:45pm is blocked (buffer after)

Advance Notice

Advance notice prevents last-minute bookings, giving you time to prepare.

Configuration

Set the minimum time between when someone books and when the meeting occurs:

How It Works

If advance notice is 4 hours:

• Current time: 10:00am
• Earliest bookable slot: 2:00pm today

Slots before 2:00pm are hidden from the booking page.

Maximum Booking Window

Control how far in the future people can book.

Configuration

Set the maximum days ahead:

How It Works

If max days is 30:

• Today: January 15
• Latest bookable date: February 14

Dates beyond February 14 are not shown.

Start Time Increment

Control the granularity of available time slots.

Options

Considerations

Smaller increments = more options for prospects but busier-looking calendar.

Timezone Handling

Aura handles timezones automatically to prevent confusion.

How It Works

1. You set availability in your timezone
2. Prospects see slots in their detected timezone
3. Calendar events are created with correct times for both parties

Timezone Detection

For prospects, Aura:

1. Detects browser timezone
2. Allows manual timezone selection
3. Displays all times in their local timezone

Your Settings

Your availability is always in your account timezone:

1. Go to Settings → Profile
2. Set your timezone
3. All availability reflects this timezone

Calendar Integration

Your connected calendar directly affects availability.

What Blocks Availability

Multiple Calendars

If you have multiple calendars in your account:

• Primary calendar events always block
• Secondary calendars can be included/excluded
• Configure in Settings → Calendar

All-Day Events

By default, all-day events block the entire day. Options:

• Mark all-day events as Free in your calendar
• Or use Aura's setting to ignore all-day events

Date-Specific Overrides

Override your regular schedule for specific dates.

Adding Overrides

1. In availability settings, click Date Overrides
2. Select a date
3. Choose:
   • Available: Custom hours for this date
   • Unavailable: Block the entire day

Common Uses

Override Priority

Date overrides take precedence over weekly schedule.

Default vs Link-Specific Availability

Organization Defaults

Set defaults that apply to all new booking links:

1. Go to Settings → Availability
2. Configure default hours
3. New links inherit these settings

Link Overrides

Each booking link can have its own availability:

1. Edit the specific link
2. Customize availability settings
3. These override organization defaults

Use Cases

Best Practices

For Solo Sellers

• Set realistic hours (don't over-commit)
• Add buffer time for notes (15 min)
• Use advance notice to prevent same-day chaos

For Teams

• Align availability across team members
• Use round-robin to distribute load
• Consider coverage during vacation

For Different Meeting Types

Troubleshooting

"No available times shown"

1. Check weekly hours are set
2. Verify calendar is connected and syncing
3. Check advance notice isn't too long
4. Verify max booking window includes near-term dates

"Wrong times showing"

1. Verify your timezone setting
2. Check calendar timezone matches
3. Clear browser cache and refresh

"Calendar events not blocking"

1. Ensure events are marked as Busy
2. Check calendar is properly connected
3. Try disconnecting and reconnecting calendar

Next Steps

• Custom Questions - Collect information from bookers
• Disqualification Rules - Filter leads automatically
• Round Robin - Distribute bookings across team