Warnings and how to fix them
What each HubSpot notice in Aura means, and the step that fixes it
Warnings and how to fix them
Aura shows a notice when HubSpot can't get some updates. This page lists each one, what it means and how to fix it.
The tag on the HubSpot card
You see a tag on the HubSpot card on the Integrations page.
| Tag | What it means | What to do |
|---|---|---|
| Connected | All good. | Nothing. |
| Needs setup | The link works, but some updates can't reach HubSpot. | Open the page and read the yellow note. |
| Needs reconnect | Aura can't do its job until you connect again. | Select Reconnect HubSpot. |
| Action needed | HubSpot is turning away some of your new leads. | Select See how to fix. See HubSpot is turning away your new leads. |
| Not connected | HubSpot is not linked. | Select Connect. |
| Early access | HubSpot is new in Aura. | Nothing. This is only a label. |
Red notices: reconnect needed
These show in red at the top of the page, under Connection. Each one has a Reconnect HubSpot button.
| Notice | What it means |
|---|---|
| Aura can't reach HubSpot. Reconnect HubSpot to start syncing again. | HubSpot stopped accepting Aura. Someone may have removed the Aura app in HubSpot. Nothing syncs until you reconnect. |
| Aura's access to HubSpot ran out. Reconnect HubSpot to start syncing again. | Aura's access expired and can't renew. Nothing syncs until you reconnect. |
| Aura was removed from your HubSpot account. Reconnect HubSpot to start syncing again. | HubSpot told Aura that someone removed the app. Nothing syncs until you reconnect. |
| Reconnect HubSpot to keep creating deals. | Aura now needs a new permission that your link does not have. HubSpot keeps the old list until you reconnect. New deals are not made until then. |
To fix any of them, select Reconnect HubSpot and approve Aura in HubSpot. Your settings stay as they are. See Reconnect or disconnect.
Aura also emails your admins when the link stops working. The email title is HubSpot disconnected, followed by your organization name. It has a button that brings you back to this page.
Yellow notices: setup gaps
These show in yellow near the top of the page. The link works, but your settings stop some updates. Each line has a button that opens the right tab.
Nothing is sent to HubSpot yet
Every sync switch is off. Turn on the ones you want Aura to use.
This is normal right after you connect. Turn on the switches you want on the Default sync tab.
HubSpot won't get some updates
This title shows with one or more of these lines:
"Call booking is on, but no pipeline is chosen. Aura won't move any deals until you choose one." You turned on a switch that moves deals, but you have not picked a pipeline. Open Pipeline mapping. Choose a pipeline and save.
"Call booking is on, but Booked Call has no stage. Aura won't move deals to it." The switch is on, but the column it needs has no stage. Call booking needs Booked Call. Won / lost outcome needs Won and Lost. Open Pipeline mapping, pick the stage and save. If you don't want deals for that column, turn the switch off.
"Pipeline stages is set to "Don't move any stages", so your mapped stages never move." You mapped stages, but you told Aura not to move any. Open Default sync and change Pipeline stages.
"Won and Lost have stages, but their sync switches are off. These stages never move." You mapped these columns, but the switch for them is off. Open Default sync. Turn on the switch, or set Pipeline stages to Move the stages I mapped.
These fields aren't sent yet
This one shows on the Field mapping tab.
"Aura sends these fields when it makes a deal for a booked call. Call booking is off, so none of them reach HubSpot." Your mapped fields ride along with the booked call. Select Open Default sync. Turn on Call booking. If the note also names Pipeline stages, change it from Don't move any stages.
HubSpot is turning away your new leads
This notice means HubSpot said no when Aura tried to add or update a contact. It shows how many leads are not in HubSpot, and since when. On the Integrations page, the HubSpot card shows Action needed too.
- It says HubSpot needs a legal basis. Your HubSpot account has data privacy settings on. Select Choose Legal Basis on the notice, or find Legal basis for new contacts on the Default sync tab. Pick a reason and save. See Data privacy settings.
- It names other fields. HubSpot wants a value Aura didn't send, or didn't accept one it sent. Check those fields in HubSpot, or in Field mapping.
After you fix it, select Send Them Again to send those leads. The notice goes away once HubSpot takes them.
Other messages
| Message | Where | What to do |
|---|---|---|
| No HubSpot pipelines found | Pipeline mapping | Select Refresh HubSpot settings. Then come back. If it still shows, add a deal pipeline in HubSpot. |
| Could not load your HubSpot properties | Field mapping | Select Try again. |
| Couldn't load your HubSpot users | Owner mapping | Reload the page. |
| This user was removed from HubSpot. Pick someone else. | Owner mapping | Pick a new user and select Save owners. |
| Nothing can be sent to HubSpot yet. | Sync past leads and calls | Turn on the switch that the page names. |
Refresh HubSpot settings
Refresh HubSpot settings is at the bottom of the HubSpot page. It does three things:
- Checks that the link to HubSpot still works.
- Loads your newest pipelines and stages.
- Loads your newest HubSpot users.
Aura also does this on its own every hour. Use the button after you change something in HubSpot, so you don't have to wait.
| Message after you select it | What it means |
|---|---|
| HubSpot settings refreshed | All done. |
| Some HubSpot settings did not refresh | The link works, but a list did not load. Try again in a few minutes. |
| Reconnect required | The link no longer works. Select Reconnect HubSpot. |
| Couldn't refresh HubSpot settings | Something failed. Try again in a few minutes. |
Refreshing does not send any leads, calls or deals. It does not change anything in HubSpot.